Terms of Purchase

These Terms of Purchase apply to purchases made through SkiArmor at ski-armor.com, including orders shipped to customers in the United States and Canada. By placing an order through our website, you agree to these Terms of Purchase.

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation by email containing details of your purchase, including the products ordered, pricing, and shipping information.

Please review your order confirmation carefully. If you notice an error in your order or shipping information, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We reserve the right to cancel or refuse an order in cases of suspected fraud, payment issues, incorrect pricing, product unavailability, or other reasonable circumstances. If we cancel an order after payment has been received, the applicable amount will be refunded.

Order Processing & Delivery

Orders are generally processed within 24 hours.

Estimated delivery time to the United States and Canada is 7–14 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to high order volumes, customs processing, weather conditions, carrier delays, holidays, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive tracking information when available.

Customers are responsible for providing complete and accurate shipping information. SkiArmor is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Shipping

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any available free-shipping promotions or thresholds will be displayed on our website or during checkout and may be changed or discontinued at any time.

Prices & Currency

Product prices will be displayed in the currency shown on our website or at checkout.

For customers in the United States, prices may be displayed in U.S. dollars (USD). For customers in Canada, prices may be displayed in Canadian dollars (CAD) depending on the customer's location and our website settings.

The final price and currency applicable to your order will be shown at checkout before payment.

We reserve the right to change product prices, discounts, promotions, and shipping rates at any time.

We also reserve the right to correct obvious pricing, typographical, or technical errors. If an error affects an order you have already placed, we may contact you before processing the order or cancel and refund the affected order.

Taxes, Customs & Import Fees

Orders shipped internationally may be subject to applicable sales taxes, customs duties, import taxes, brokerage fees, or other charges imposed by governmental authorities or shipping carriers.

Where required, applicable taxes may be calculated and collected at checkout.

Unless explicitly stated otherwise at checkout, any customs duties, import taxes, brokerage fees, or similar charges imposed upon import are the responsibility of the customer.

These charges are determined by the relevant authorities and are outside our control. SkiArmor cannot guarantee whether additional charges will apply to a particular shipment.

Customers in Canada should be aware that international shipments may be subject to Canadian taxes, duties, or other import-related charges depending on applicable rules and the value and nature of the shipment.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, and other information displayed on our website are accurate.

However, actual colors and appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, and other factors.

Minor differences that do not materially affect the intended use of the product are not considered defects.

Returns & Refunds

We offer a 14-day return period.

If you would like to return an item, you must contact us at [CUSTOMER SERVICE EMAIL] within 14 days of receiving your order.

To be eligible for a return:

The product must be unused.
The product must be in its original condition.
The product must be returned in its original packaging where reasonably possible.
You must contact us before sending the return.

Unless the product you received was defective, damaged, or incorrect due to our error, the customer is responsible for return shipping costs.

Do not return products to our business address in the Netherlands.

Approved returns must be sent to the return address below or to another return address specifically provided by our customer service team.

Return Address

East Elevator Naishi Warehouse
5th Floor, Building 4, Phase 2
Niannihong Furniture Group
Choujiang Street
Yiwu City, Zhejiang Province
322001
China

Customers are strongly encouraged to use a trackable shipping method when returning an item. We are not responsible for return shipments that are lost before reaching the designated return facility.

Once an eligible return has been received and inspected, the applicable refund will be issued to the original payment method.

Original shipping charges and return shipping costs are generally non-refundable unless required by applicable law or the return results from an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [CUSTOMER SERVICE EMAIL] as soon as reasonably possible after delivery.

Please include your order number and, where appropriate, photographs showing the issue so that we can evaluate the problem.

If we determine that the item was defective, damaged in transit, or incorrectly supplied, we will provide an appropriate solution, which may include a replacement or refund.

Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

We process orders quickly and cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Once an order has shipped, it generally cannot be canceled and must instead be handled through our return process.

Cookie Policy

SkiArmor uses cookies and similar technologies to operate our website, remember preferences, analyze website performance, and improve the shopping experience.

You can manage or block cookies through your browser settings and, where available, through the cookie settings provided on our website.

For additional information about how we handle personal information, please review our Privacy Policy.

Personal Information

When you place an order or otherwise interact with our website, we may collect information necessary to process your purchase, provide customer service, prevent fraud, fulfill orders, and operate our business.

This may include information such as your name, email address, billing and shipping information, payment-related information, IP address, and order history.

Our handling of personal information is further described in our Privacy Policy.

Data Sharing

We may share information with service providers when reasonably necessary to operate our store and fulfill your order.

This may include:

Payment providers for processing payments and preventing fraud.
Shipping and fulfillment providers for preparing and delivering your order.
E-commerce and technology providers that help us operate our website and store.
Analytics and advertising providers, where applicable and subject to applicable privacy requirements.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Product Usage & Safety

SkiArmor Pro is designed to improve comfort and help reduce pressure associated with ski boots. It is not protective safety equipment and cannot prevent all pain, discomfort, accidents, or injuries.

Skiing and other winter sports involve inherent risks. The use of SkiArmor products does not replace appropriate ski equipment, properly fitted ski boots, professional boot fitting, protective equipment, instruction, or responsible skiing practices.

Users are responsible for determining whether a product is appropriate for their individual needs and for using it according to the provided instructions.

Stop using the product if you experience unusual pain, numbness, significant irritation, circulation problems, or other unexpected discomfort.

SkiArmor Pro – Skin Contact & Usage Disclaimer

SkiArmor Pro is designed to be worn over a ski sock and inside a ski boot. It should not be worn directly against bare skin.

Wearing the product directly against bare skin, particularly inside tight-fitting ski boots, may increase friction and may cause irritation, chafing, blisters, pressure marks, or other skin discomfort.

Customers are responsible for following the provided product instructions and ensuring that SkiArmor Pro is positioned and worn appropriately.

If irritation, pain, numbness, or other discomfort develops, discontinue use.

Product instructions and recommendations may be updated from time to time as we continue to improve our products and customer guidance.

If you have concerns about whether the product is appropriate for you, consider seeking advice from an appropriate qualified professional before use.

Assumption of Risk & Limitation of Liability

Skiing and other winter sports involve inherent risks, including the possibility of falls, collisions, equipment-related injuries, and other serious injuries.

By using SkiArmor products, you acknowledge the inherent risks associated with skiing and understand that SkiArmor products cannot eliminate those risks.

To the fullest extent permitted by applicable law, Mortel Commerce and SkiArmor will not be liable for indirect, incidental, special, or consequential damages arising from the use or misuse of our products.

Nothing in these Terms is intended to exclude, restrict, or limit any rights, remedies, warranties, guarantees, or liabilities that cannot legally be excluded or limited under applicable federal, state, provincial, territorial, or other applicable law.

Consumer Rights

These Terms do not limit any mandatory consumer rights that may apply to you.

Customers in the United States may have additional rights under applicable federal or state law.

Customers in Canada may have additional rights under applicable federal, provincial, or territorial consumer protection laws.

Where a provision of these Terms conflicts with a mandatory consumer protection requirement applicable to you, the mandatory requirement will apply.

Governing Law

These Terms of Purchase and purchases made through our website are governed by the laws of the Netherlands, without prejudice to mandatory consumer protection rights that may apply to customers under the laws of their state, province, territory, or country of residence.

Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes to our products, services, policies, business practices, or applicable legal requirements.

The version published on our website at the time of purchase will generally apply to that purchase.

Contact

If you have questions regarding an order, return, product, or these Terms of Purchase, please contact us.

Email: [CUSTOMER SERVICE EMAIL]
Company: Mortel Commerce
Brand: SkiArmor
Website: ski-armor.com

We aim to respond to customer inquiries within 24 hours on business days.

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